Khách hàng không biết họ muốn gì?

<From Linkedin> They say … “customers don’t know what they want.”  But the reality is … …customers know what they *don’t* want. Here’s 3 case study examples: 1) Customers didn’t know they wanted GOOGLE, … they knew they didn’t want noisy directories like Yahoo! 2) Customers didn’t know they wanted TRANSFERWISE … they knew they […]